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  • Customers like
    • Quick phone customer service1
    • Intuitive online site1
    • Easy to use1
  • Customers don't like
    • Are a fraud close them1

  • Jul 13
  • Credit Cards
  • Chesapeake, Virginia
  • Skylight Visa Prepaid Card
  • 95
  • REVIEW RATING 4/5

My 17 yr old daughter got her first job and her job uses this rediculous excuse of a debit card company if you dont have a bank account. My daughter gets her first paycheck put on this card uses the card for a week then all of a sudden the card dont work anymore. When we call to find out why skylight proceeds to tell her that yhis was a temporary card and she needed to have a new one sent.... Read more

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I was never informed that my overdraft can be suspende d Add comment

I didnt have problems until the second time I starting banking with them. Now I have issues with statements showing there is an available balance and then I get hit with overdraft fees and no one can figure out why or shows interest in assisting. I was put on hold for a supervisor and was told I was being immediately transferred and then I was on hold another 10 minutes before I hung up. Add comment

I am pissed this is happening on an important day of my life and they wont even respond with live personnel Add comment

  • May 09
  • Credit Cards
  • Mexico, Missouri
  • Money Transaction
  • 181
  • REVIEW RATING 4/5

I have had much the same experience. Denied transactions but money disappeared, fees for free atm's that was on their list, and when I contacted them via email so as not to be charged to have customer assistance, they insisted on calling me and forced the fee on me. Even when you talk to the customer service and tell them exactly how things are supposed to be and have all the proof, they talk to... Read more

Was this review helpful? 2 0

  • Apr 29
  • Credit Cards
  • Tyler, Texas
  • Prepaid Card
  • 114
  • REVIEW RATING 4/5

I paid a payment to a storage company for my rental payment. Skylight denied the charge but showed it "pending" on the account. I called from the merchants office, the merchant sent the proof of denied charge, but they gave some flimsy excuse that it could not be a photo. They refused to release the funds back to my account, or pay the merchant. SKYLIGHT IS A SCAMER. THEY CHARGE FEES THAT ARE... Read more

Was this review helpful? 1 0

  • Mar 12
  • Credit Cards
  • Bellevue, Washington
  • Positive Experience
  • 1
  • 1
  • 285
  • REVIEW RATING 4/5

I've been banking online with this company for about half a year now, and quite frankly being able to track my purchasing habits and having it graphed out for me in real time has kept me from spending more money than I should ever month. This is a legitimate company and these people complaining are probably all low-income earners who received this from a retail job (As is usual) or do not qualify... Read more

Was this review helpful? 1 4

  • Feb 02
  • Credit Cards
  • Lansdale, Pennsylvania
  • Paycard Account
  • 222
  • REVIEW RATING 4/5

The same thing is happening to me. When I called, I had to give account information. Since I don't have an account, they can't help me. So I emailed customer service, explaining that the owner of the paycard account must have entered the incorrect email address. I was told - several times - that I must log on and change the email address online. I explained that there's no possible way for me to... Read more

Was this review helpful? 5 2

  • Jan 15
  • Credit Cards
  • Nixa, Missouri
  • Prepaid Debit Card
  • 314
  • REVIEW RATING 4/5

First time I used this card, I was charged for a receipt at the ATM that they said would be no charges. Yeah right, I went home and re read the fine print! AHA! You need to choose no receipt, no help, nothing when using the ATM. And ontop of that, US BANK, which is my bank for several years, you are supposed to be able to get cash there free, deposit the checks they provided, free, etc. ... Read more

Was this review helpful? 1 1

They have not gave me Overdraft protection on my account Add comment

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