Kimberly L Ipa
map-marker San Antonio, Texas

They didn’t let me talk to customer service

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Bad service they dont help you out at all they suck I dont know why they have this company if they dont help out
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Pros:
  • I have found no pros
Cons:
  • Account lock
  • Terrible customer service

Preferred solution: Let the company propose a solution

Resolved
Terry M Owp

Resolved: Card issue

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Updated by user Oct 29, 2021

Has not been resolved.

Original review Oct 29, 2021
Supposedly have 3 transactions on paycard Supposed to be paid 485320****847036 Getting hold of my employees today to get resolved Terry Muntzert my name 620 228 **** Please contact me trying to get of a real person not a recording
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Loss:
$475
Pros:
  • Overdraft protection
Cons:
  • Need a live person

Preferred solution: Let the company propose a solution

Tara W Qmf
map-marker Topeka, Kansas

I need to transfer my money

I want to speak to a live customer service representative to see about transferring money to my first original skylight one pay card
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Loss:
$191

Preferred solution: Let the company propose a solution

Anonymous
map-marker Atlanta, Georgia

I wanted to know, I you guys did loans.

I would like to know if this bank give loans. I needed a loan until net pay period. Please lit me know this today. Thank you?
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User's recommendation: I would highly recommend skylight one.

Tammy M Tet
map-marker Brooklyn, New York

I cannot activate my card

It is not Alice Milliron trying to activate my card. I'm using her phone and My email address in order to activate the card
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Preferred solution: My card activated

Anonymous
map-marker Indianapolis, Indiana

Stolen from my account

On January 4th, 2022 , a card numbers end with 1641 was used to purchased some items and the money Was removed from my account after my own card ends with 803 has been blocked, and i reported the case and i reported the case they told me the case will be investigated
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Aaron W Pxa
map-marker Columbia, Connecticut

218.66

M y name is Aaron Paul woodman why can't I get my money not yours bday March 16 1983 ss 478 04 **** Cell is 515 236 ****
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Loss:
$800

Preferred solution: Full refund

User's recommendation: Don't use skylight

Antwon B Mro

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Verified Reviewer

To cancel a pending transaction

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Skylight One - To cancel a pending transaction
A website charged my card a total of 10 times and said payment wouldnt go through then 15 minutes later I get a notification payments have went through and I have 2 pending transactions of over 400 dollars
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Loss:
$425

Preferred solution: Full refund

Mitzie Whs
map-marker Philadelphia, Pennsylvania

Check balance

Eating for my card to come in the mail but I need to see what my balance is so I can transfer some money' .
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Kaislee Kej
map-marker Miami, Florida

Never received money

Stupid company if you have a new job never go with pay cards just open a bank these guys are a waste of time . I didnt receive my money and there company is horrible with the calls they never once connected me to an agent its just a stupid automated robot .
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User's recommendation: Just open a bank

rhonda l Gid
map-marker New York, New York

No help

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I tried to stop a payment from going through and got no help to do this.... at all I have had this card for 5 years through employer... and never needed help until this one matter... and well lets just say they really dropped the ball on this one.... very very disappointed
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Loss:
$70

Preferred solution: Apology

Anonymous
map-marker Sun Prairie, Wisconsin

Lost card

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It's all good, even though it costed me a few bucks. But was resolved quickly. Or was my own fault anyway.
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Barbara M Ked

Unlock my card

Can't make a purchase how do I get a representative to call me I need to talk to representative. I need.
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Pros:
  • Customer serivce
Cons:
  • Need to speak to a live person
Robyne G Bqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disabled my card w/o my permission

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I am so angry right now this is the second time this is happened To me. They have agents they do not understand English English dont listen to your concerns just do whatever they want to I called this morning to verify a pending transaction the customer service rep reported my car lots of stolen I asked her not to I told her over and over again I never asked for my car to be reported stolen she did it anyway remind you Im at the store getting gas and coffee for work and on my way to the grocery store to get food for my children she continue to tell me what was best for me acid not to disable my court Ive been through this before she did it anyway I hung up on her while making my transaction at the store I got a text message letting me know that she had disabled my card she reported lost or stolen. Call him back I cant get any help I asked for a supervisor cannot get a supervisor on the line this is the second time this is happened to me using this service

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Pros:
  • Replacement pay card thats all hisis crazy
Cons:
  • Not knowledgeable
  • Complaint

Preferred solution: I want an apology I’m on my card sent to me and the tires for the car to be credited back and I want that woman fired

2 comments
Guest

they did the same thing to me I'm going to get chimes very soon I got paid today and I cant get any money out..

Guest

that just happen so pissed off changing cards to chimes very soon

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Anonymous
map-marker Cincinnati, Ohio

Funds

Hello This is email sent to Skylight No response, no release of funds. I am reaching out to your Legal Compliance Department regarding the final monies due to my daughter Ashley Bassett-Johnson. her father was the late Andre Bassett. Terika Satterwhite sent a letter regarding receipt of documents, all was sent in. However your company is still refusing to release the funds. Whats confusing is the fact that she sent a letter with all of Andre's personal information.. So if there was any doubt of her connection to her dad why would she disclose ALL his info. we are told that it has to be sent to legal. that has been done twice. and still no phone calls, emails etc as follow-up. We are told that it takes 14 days for you to review., it has turned over 14 days at least 5 times. at one point on September 3rdd everything had been approved and that check was to be sent out September 20th, 2021. i called on 23rd just to confirm. to be told that its in review again FOR 14 DAYS. Ashley is his legal next of kin, so what is the hold up? If we do not receive a PHONE CALL TODAY OCTOBER 12TH, 2021. We are going to social media, your websites and the national news and tell her story. in addition to reporting to the BBB and Attorney General in Austin Texas. that your company is operating under deceitful practices. very unprofessional and just flat out liars. Sincerely Susan Johnson Representative for Ashley Bassett-Johnson
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