Tulsa, Oklahoma
32.1K views 89 comments
Not resolved

Skylight Visa was recommended by my employer last year, as they were trying to convert to only electronic payroll. You could choose your own bank, and if you did not have a bank or preferred to get you paycheck deposited elsewhere, Skylight was given as an option. I have a checking account, but prefer to keep my payroll separate, so I chose Skylight. Big mistake! Skylight is a prepaid debit card that makes it's money from fees. If you make more than 1 ATM withdrawal per pay period, it's going to cost you $2 (on top of what the ATM is going to charge). Need gas? You better make sure you have not only the amount that you're putting in gas, but whatever amount the gas station uses to authorize the transaction (usually $75-$100). If you only have the $30 you were planning to put in gas, your card will get declined & you will have to pay $1.50 fee. All of these fees seem pretty normal, but when you combine the horrible customer service when you call to inquire about these fees, plus no list of fees before or after they are incurred, and it seems like they can charge you whatever they please.

The breaking point for me was when I visited a "free of charge" ATM that was listed on their website. I was making a $120 withdrawal when the ATM malfunctioned & did not dispense any cash. A frustrating situation for sure. I called the company that owns the ATM who told me to contact my "bank" and have then file a Regulation E form. The CSR I spoke to could see that the ATM did indeed malfunction.

When I called Skylight Visa I was rudely told that I had to fax in basic information, and if the investigation showed that I had not received any cash, I MAY receive a provisional credit in 10 business days! They were so rude about it, and it seemed to me they were insinuating I was being dishonest by their attitude. I have had to file disputes 2 times with 2 different (real) banks, and they were always courteous & professional. Not with Skylight. All I can do now is wait & close my account after I get my money back...if I get my money back. I realize that these things must be investigated, but when you are being treated poorly while being told to wait, it makes a huge difference.

$120 is not much, but in these tough times, $120 could mean the difference between eating this week or not. Luckily $120 isn't breaking me, but I know it would mean a lot to some people. Especially to the consumer that prepaid cards target.

It's just shady business, especially when it seems like the 2 companies are in cohorts, when Skylight recommends you use this particular ATM to avoid fees. Yeah, right. It just cost me $120.

Review about: Prepaid Debit Card.

Review #232152 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $120
Preferred solution Not specified

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Anonymous
#1326455

I've never heard anything good with these Skylight cards. Our company forced them down people's throats when they were switching to check free payroll. Lots of lost money for lots of employees.

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Fremont, California, United States #1326371

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Anonymous
San Jose, California, United States #1290807

Interesting...(knock on wood, as they say) but I've had a very different experience with the skylight card.

For one, I will make multiple cash withdrawals during a single pay period and have not noticed getting any charges- so long as I use one of the free atms listed on their website. Another option is to get "cash back" on purchases whenever possible. They will charge you for a balance inquiry at an atm, or attempt to withdraw funds that aren't available... but between the Skylight website and the text alerts after every transaction, I think it's fair to say they give plenty of opportunities to keep track of your balance.

And this is coming from someone who has had problems keeping track of bank account balances in the past. Banks have successfully "scammed" me by not updating my balance (when I would call in an inquiry) with pending transactions. Skylight has always included any and all pending transactions, in my experience. On that note, there was an occassion when an institution- a "ma and pa" store, did not include their 50 cent debit charge in my transaction and it ended up overdrafting me some change.

This was about 3 days before my next paycheck was due to post so I was in a panic imagining the overdraft fees piling up as I waited for my next check to clear... nothing. I wasn't charged a penny. I did a little research and from what it sounds like they won't charge you an overdraft fee if your overage is less than 5 dollars.

This...

Yes, they will surely make money off of atm fees, atm balance inquiries, withdrawal attempts of insufficient funds- this is no different than any bank. Same with the gas station holds: I have always had a 35- 55 dollar hold placed on any debit card I've used, including bank cards.

The way to avoid these fees is to pre-pay inside instead of at the pump, or to get cash back and pay cash. Insufficient funds are insufficient funds regardless of the institution used- gas pumps don't discriminate, and the hold is not unique to Skylight.

I'd wager that where they really make their money is in the "physical" holding of funds, in the same way PayPal, for example, does. Notice that when you pay for something using debit, the funds are "taken" immediately.

But it can still take 3-5 days for a funds transfer to be completed- again, even though the money was almost instantly charged to your account. They make interest off of your money during that period where the cash seems to live in this purgatory between the account it's leaving and the account it's crediting. I'll notice that the "settlement date" on a posted pending transaction will be upwards to 5 days long, or about 2-3 days on a weekly pay check. The money has "left" the institution paying me and has been credited to Skylight's federal bank- but they have several days before they have to release these funds to me.

They're making money off of that hold. Regardless, whether the direct deposit is credited to my account on Tuesday or Thursday...

I get paid once a week.If they make money for two days off of my money, but I get the services of a financial institution for free- it's a fair trade all in all.

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A not so angry consumer
#1282120

I actually kinda like the visa skylight direct deposit system.All of my money goes to a card and at Walmart if you buy a 25¢ pack of kool-aid you can withdraw a custom amount of money(say...

All of it?!) So you can skip all the lame and *** withdrawal fees. Just leave $1-2 in your account because I've noticed weird overdrafts for no reason. Going $1 negative isn't a big deal to me since I get paid weekly.

Another cool feature is that I CAN overdraft.

If I don't have enough money on Monday(I get paid on Tuesday) I can buy a few groceries and it takes the negative money out of my next paycheck.

I never use ATM's.

I go and do it the smart way at Walmart.They HAVE to give me the money I withdraw and they HAVE to be polite because if not, you can report them and they will lose their job.

Anonymous
#1235472

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i shared my experience to those who need financial help, reach the lord for help if you also want to be a rich person and live a good life.the lord email is attached to my post delordhacker@gmail.com or call him on, +2349075383142

Anonymous
to Anonymous Wilmington, Delaware, United States #1248771

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Anonymous
#1228561

Wow just cuz you're too retarded to learn how to use the card you took all your time to complain about this company when they're really actually one of the best and cheapest how about you just learn how to use the card instead of being a f****** *** retard

Anonymous
#1223117

Omg same thing with me I can't believe it, *** I lost 360, I'm telling everybody at work to switch out of this *** bank

Anonymous
Arlington Heights, Illinois, United States #1220602

Excellent writing , I was enlightened by the points - Does someone know if my business might get a fillable Custom Pay Check Stubs version to fill out ?

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