Avoid Skylight Visa for Direct Deposit or it will cost you!

Skylight Visa was recommended by my employer last year, as they were trying to convert to only electronic payroll. You could choose your own bank, and if you did not have a bank or preferred to get you paycheck deposited elsewhere, Skylight was given as an option. I have a checking account, but prefer to keep my payroll separate, so I chose Skylight. Big mistake! Skylight is a prepaid debit card that makes it's money from fees. If you make more than 1 ATM withdrawal per pay period, it's going to cost you $2 (on top of what the ATM is going to charge). Need gas? You better make sure you have not only the amount that you're putting in gas, but whatever amount the gas station uses to authorize the transaction (usually $75-$100). If you only have the $30 you were planning to put in gas, your card will get declined & you will have to pay $1.50 fee. All of these fees seem pretty normal, but when you combine the horrible customer service when you call to inquire about these fees, plus no list of fees before or after they are incurred, and it seems like they can charge you whatever they please.

The breaking point for me was when I visited a "free of charge" ATM that was listed on their website. I was making a $120 withdrawal when the ATM malfunctioned & did not dispense any cash. A frustrating situation for sure. I called the company that owns the ATM who told me to contact my "bank" and have then file a Regulation E form. The CSR I spoke to could see that the ATM did indeed malfunction.

When I called Skylight Visa I was rudely told that I had to fax in basic information, and if the investigation showed that I had not received any cash, I MAY receive a provisional credit in 10 business days! They were so rude about it, and it seemed to me they were insinuating I was being dishonest by their attitude. I have had to file disputes 2 times with 2 different (real) banks, and they were always courteous & professional. Not with Skylight. All I can do now is wait & close my account after I get my money back...if I get my money back. I realize that these things must be investigated, but when you are being treated poorly while being told to wait, it makes a huge difference.

$120 is not much, but in these tough times, $120 could mean the difference between eating this week or not. Luckily $120 isn't breaking me, but I know it would mean a lot to some people. Especially to the consumer that prepaid cards target.

It's just shady business, especially when it seems like the 2 companies are in cohorts, when Skylight recommends you use this particular ATM to avoid fees. Yeah, right. It just cost me $120.

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Sep 19 #1214844

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Sep 14 #1212810 Edmonton, Alberta

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Apr 01 #1137849

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Mar 22 #1132292

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Mar 09 #1124789

Just had the same thing happen to me- I went to withdrawal money off my Skylight card at a AllPoints atm before it gave me my money a red screen flashed and said my financial institution wasn't available I waited 5min and it went back to the main screen. I left CVS and 2min later got a text from Skylight saying my $40 had been withdrawn but I never received any money. I called Skylight and got the same response that you did "file a dispute and we might be able to give you a provisional $40 in 10days if you want it faster contact the phone number on the atm. Seriously that's how you handle a dispute when you tell me as a customer that this happens because the atm is out of money. I will be finding a different way to receive my paycheck that was the last $40 I had until I get paid and I have 3 kids at home I was trying to get lunch money for. This will not be put to rest for sure I will pursue this matter further

1 0 Reply

Mar 04 #1121963

That almost happened to me. I had to wait 20minutes before my cash was disbursed not to mention they have been taking $1 every time I withdraw from there atm.its not supposed to charge me at ALL I already called once n they had to refund my money.....guess I will be calling again. Smh but I should not have to! If I didn't pay attention that's money they would b pocketing at my expense.

1 0 Reply

Feb 20 #1114776

This service just take your money away .....thanks a lot to my employer ,,,,

1 0 Reply

Feb 03 #1105357

I wish I would have known this!! I just set it up for my taxes to load to my skylight one card

2 0 Reply

Dec 20, 2015 #1081548

I agree, i tried to purchase something and got several glitches, then i found that they charged me $20 for a purchase I never initiated... what a *** company

1 0 Reply

Dec 20, 2015 #1081375

i know and to get a print out of your earnings a complete nightmare. i also got mine through Kohls and if you use your skylight to make purchases at Kohls, NO EMPLOYEE DISCOUNT, and its their card, WTF it's so jacked that card more GRIEF than any hardworking employee needs

1 0 Reply
mr. asa vino belle

Dec 17, 2015 #1080104 Baltimore, Maryland

Good day. i,mr asa vino belle had an account with slylight-visa many years ago. i was charged a lot of cash from my account while being a shareholder with account._____________________
3601 FORDS LN #817 BALTO,MD 21215 for contact infor;

1 0 Reply

Nov 30, 2015 #1071492

I am still waiting for a 500 dollar malfunction of a atm it was refunded 20 days ago now I have to wait 10 more days!

2 0 Reply

Nov 02, 2015 #1057543

Can anyone tell me how to contact these skylight people. I Started working at Barnes and Noble last week and have had the card since orientation. I was told that all I have to do is call and activate the card or go online. When I do both, it tells me my information hasn't been received and to wait 24 hours. This has been happening everyday since last Monday and I am pissed at this point. When I call skylight I can't talk to a real person and when I try other numbers it gives me that same automated voice. How can I solve this problem or how can I talk to a real human

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Nov 04, 2015 #1058183

Do yourself a favor and dont activate it. Apparently it is a shady operation. I got mine activated two weeks ago and the card expired in October. Automated system useless and there is no way to speak to a rep. My Barnes and Noble check is still sitting there and I can't access it. Email address is also invalid. Shame on B and N for hooking unsuspectingemployees up with this loser card. Demand a paper check and cut through the b.s. Good luck!

0 0 Reply

Nov 05, 2015 #1059242

I work for kohls and I am using skylight one. If the information is not there you might have to talk to your employer to double check your information on their computer making sure they are putting the right account number and everything. Call the number on the sticker attached to your temporary card. Wishing you luck

0 0 Reply

Jul 23 #1188726

Have u had problems with the skylight card.i just started working at kohls and got that card?

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Nov 09, 2015 #1060536

Tell your manger or GM to put you in the skylight system so you could activate your card!

0 0 Reply

Mar 05 #1122531

You have to go talk to your employer and also fill out the paper that came with the card.

0 0 Reply

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