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Why haven't i recieved my money

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why do it take so long for me to recieve my card when I report it lost

I reported my card lost around march 21 I have talked to numerous respresentatives and supervisors all giving me different information I still have not received my card I have all my direct deposits on that card.I have not been able to pay my bills or buy food.

I feel like my card is being held hostage its my money and I don't have access to it.I have absolutely no money

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Questions 2