Skylight One

My employer uses NetSpend Skylight ( Brookdale Senior Living) for employees.My account was hacked repeatedly early in January of this year, I have called and talked to various representatives my savings was emptied, disputes were filled, late night phone and emails from representatives verifying my account information which were probably hackers On Wednesday my mobile app informed. me of a problem and to call I called was.

told my account was permanently closed by risk management no warning whatsoever, this action held my direct deposit from being available to me for the. next ten days they say. A detailed review of my account is warranted I'm not sure how much of my money I will have returned to me.

The unauthorized charges. I understand would need to be investigated not my payroll check.i emailed the company only to get autogenerated responses telling me to use my mobile app or the website for my account needs if the account wasn't closed this would be an option not sure this email will get me any closer but it might help the next person avoid this unfortunate ordeal or tighten security of account holders finances as it stands I'm a risk according to your management team, your system is the risk.

My name is Jennifer Pettigrew, ive ben a Skylight one netspend customer since 2018. I went to US bank (check was drawn from US BANK) in Matteson Illinois on 01/06/2024 "with a positive pay" check ($4389.54) from (skylight one/netspend) and It was required to be verified before cashing.

So since the check had usbank on it i decided to go there to avoid check cashing fees. The teller attempted to cash the check beforeverification ( FIRST MISTAKE) which kicked the check out as fraud. She then called to get the verification code (SECOND MISTAKE) which they provided her with which allowed the bank (usbank) to be paid. She then attempted to cashed the check a second time (THIRD MISTAKE, IM OUT!) which came back as fraud again.

There was nothing she could do therefore I left usbank (without my $4,389.54) and called my issuing bank (skylight financial/ netspend) to void the check. Long story short the check couldn't be voided due to usbank was provided the authorization code which entitled them to the funds. Well (usbank) did receive the funds on the 8th of January and told me they returned it on the 9th, since I was not their customer. Well as of today, January 28th, my issuing bank (skylight/ netspend) says nothing was returned to them.

l've been to usbank several times since the 9th, I even went to a different US bank branch thinking that the original location was trying to cover their mistakes. I also called skylight/netspend several times and i also have a recordingof the supervisor stating "US BANK have the funds, and this was on the 24th of January. I've done nothing wrong. Im a working single mother of 3 children.

Those funds were a loan from my 2023 tax refund and my family are in dire need.

We are facing a Eviction at the end of January due to this mishap. Please look into this matter as to I don't know what to do or where to turn.

I went to a different state and tried to make a purchase, my card declined and i couldnt log into my account. i called the help number and got transferred back and forth.

it was my birthday and i wasted two hours of my life trying to get to someone who could help me. i got to the person who could actually help me and they told me to email them a photo of my social security card and a picture of my license. i told them no i cant do that number one because i was on vacation and number two because thats just weird. thats how identitys get stolen.

and my mom was with me because im a minor and the employee freaked out telling me to call back when i was alone. she was unhelpful and everyone who i was transferred to couldnt help me at all.

this company is already sketchy enough but i didnt have a bank account so i had to get my paycheck somehow. do not use even as your last resort